Restoration Hardware in San Francisco, CA Closed now

Reviews about Restoration Hardware

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  August 23, 2019, by Helen Stone
  I bought a Belgian Track Arm Slipcovered sofa on March 29, 2017. It was delivered to my apt in early April. The delivery people were awesome. They very carefully moved sofa and unwrapped the packaging and took with them. I liked the linen, but paid the extra money for the Perennials fabric because it is easier to spot clean if stained. After all this is their outdoor fabric of choice. They told me it can have a brushed appearance with wear. Within 2 weeks of delivery it wasn't a brushed appearance, but pilling on every surface that is touched when sitting on a sofa. The bottom cushion was the worst! I took pictures and went to the store in Los Gatos. They told me someone would call me, because the person in charge of returns wasn't in that day. So I got a call the next day and was told this is normal wear and tear! The couch was a month old at this point. There are only 2 people that live in my apartment. This was not normal wear and tear. It is cheap fabric! The options I was offered was to buy a new slip cover if I didn't like the one I bought with the sofa, shave the pilling off or I could return the sofa and receive 50% of the cost back because it is a special order item. If you check the website they have this material available on all their sofas, even the ones available for quick ship. I paid $3,800 for this sofa. I also spoke to a few different customer service employees, with the same options offered to me. Very disappointed in Restoration Hardware and their effort to do the right thing for the customer when a product is defective. I recommend never shopping here unless you like cheap furniture for a huge price. Go to Walmart, you might get better quality for a lot less!